For the third consecutive year, Sunshine Ace Hardware has been recognized for its commitment to providing exemplary customer service by Ace Hardware Corporation. In 2016, the nation’s largest hardware cooperative, with more than 4,600 U.S. stores, bestowed the highest “Pinnacle Performance Retailing” recognition to its top-performing stores, including Sunshine Ace Hardware.
To achieve the “Pinnacle Performance Retailing” designation, Ace Hardware stores must successfully perfect the overall shopping experience. There are 12 different performance drivers in all to determine the ranking, including performance, product, training programs, support of national events and mystery shoppers. One example of a proven performance driver is “Helpful Certification,” the foundational element of Ace’s “Certified Ace Helpful” retail training curriculum.
“At all Sunshine Ace stores, we pride ourselves on being a community destination for home repair, sporting goods, and maintenance solutions, and delivering trusted advice and legendary service to our valued customers,” said Michael Wynn, president of Sunshine Ace Hardware. “While the ultimate test is the satisfaction of our customers, having Sunshine Ace Hardware stores recognized by Ace Hardware for top-tier customer service validates our team’s dedication and efforts.”
Family owned and operated since 1958, Sunshine Ace Hardware serves Southwest Florida with seven locations in Collier, Lee and Charlotte counties staffed by a long-term, friendly and knowledgeable team. Focused on customer service, Sunshine Ace employees are best known for building relationships and going above and beyond to help solve a home repair or maintenance issue or to simply guide customers to the right tool for the job. For in-home support, Sunshine Ace provides a range of professional services such as rod-tip repair, screen, glass and equipment repairs. Free delivery and assembly is also provided on items such as grills, power tools, mulch, soil and more. Sunshine Ace offers a wide variety of products including plumbing, hardware and electrical supplies, houseware, fishing gear, power equipment, paint, painting supplies and more. Sunshine Ace proudly carries quality brands including Benjamin Moore paints, Scotts lawn and garden products, Craftsman tools, STIHL power tools, Weber and Big Green Egg grills, as well as Penn and Shimano fishing gear. In addition to serving residential clients, Sunshine Ace services commercial accounts, with flexible options to support contractors in managing and growing their business. For locations and hours, visit www.SunshineAce.com.